Support
How can we help?
Most alarm problems come down to notification, Focus or ringer settings. Start here.
Getting started
- Allow notifications when Wakey asks. Alarms are delivered as Time Sensitive notifications, so they need permission to appear.
- Allow Motion & Fitness if you want the Walk game. Wakey uses it to count your steps.
- Set your first alarm, pick Walk or Math, and choose a difficulty. You can change both on every alarm.
The alarm didn't ring (or was quiet)
- Check Settings → Notifications → Wakey: notifications on, sounds on, and Time Sensitive Notifications on.
- If you use a Focus (Sleep, Do Not Disturb), open it in Settings → Focus and allow Wakey, or turn on Time Sensitive notifications for that Focus.
- Keep the Ring/Silent switch on ring and the ringer volume up overnight. When Wakey is running, its alarm sound plays even in silent mode; when the app has been swiped away, iPhone plays the notification sound, which follows your ringer settings.
- For the most reliable mornings, leave Wakey open in the background instead of swiping it away from the app switcher.
- Each alarm repeats as 8 notifications, 30 seconds apart, so a single missed sound is not the end of it.
The "Still awake?" check
- Five minutes after you finish the game, Wakey rings again. Open the app and tap "I'm up" to stop it.
- If you miss the check, the next game is harder. Finishing it keeps your wake-up streak going.
The Walk game is not counting steps
- Check Settings → Privacy & Security → Motion & Fitness and make sure Wakey is allowed.
- Walk with your phone in your hand or pocket. Steps can take a few seconds to show up after you start.
- Prefer to stay put? Switch that alarm to the Math game.
Subscriptions and billing
- Wakey is a free download; the full app is unlocked with a subscription through your Apple ID.
- To cancel or change your plan: Settings → your name → Subscriptions → Wakey. Apple handles all billing, so cancelling there stops the next renewal.
- For refunds, use reportaproblem.apple.com. Apple decides refunds; we cannot issue them directly.
- New phone? Sign in with the same Apple ID and restore your purchase from the paywall.
Still stuck?
Send us a message with your iPhone model, iOS version and what happened. We read every one.
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